Refund policy

Return and Refund Policy

Last updated: August 5, 2026

Thank you for purchasing from CareCore Publishing. Please review this policy carefully before purchasing any digital product or service.

Digital Products

Due to the immediate-access and downloadable nature of digital products, all digital product sales are final and non-refundable.

Digital products may include, but are not limited to:

  • eBooks
  • Workbooks and journals
  • Guides and checklists
  • Templates and worksheets
  • Courses and instructional materials
  • Digital bundles
  • Downloadable images, files, or resources

Once an order has been completed or a digital file has been delivered, accessed, or downloaded, it cannot be returned, exchanged, or refunded.

Customers are responsible for reviewing the product title, description, format, requirements, and included materials before completing a purchase.

Digital Services

All purchases of digital, publishing, consulting, coaching, instructional, creative, or personalized services are non-refundable.

Payment reserves time, availability, preparation, and resources for the customer’s project. Refunds will not be issued because a customer:

  • Changes their mind
  • No longer needs the service
  • Decides not to complete the project
  • Fails to provide requested information or materials
  • Does not attend a scheduled session
  • Experiences delays caused by their own lack of communication
  • Is dissatisfied based on personal preference after the agreed-upon service has been provided

When applicable, customers are responsible for reviewing and approving drafts, designs, written materials, and project details before final delivery.

Cancellations and Rescheduling

Services may not be canceled for a refund after purchase.

Rescheduling requests may be considered at the discretion of CareCore Publishing and must be submitted before the scheduled service begins. Approval is not guaranteed. Missed appointments and late cancellations may result in the loss of the scheduled session without a refund.

Duplicate Charges and Technical Issues

Please contact us if:

  • You were charged more than once for the same order
  • You did not receive your digital download
  • The delivered file is damaged, corrupted, or inaccessible
  • You received the incorrect product

When a verified technical or delivery issue occurs, CareCore Publishing may replace the file, correct the issue, provide access instructions, or issue a refund when appropriate.

Refunds are not provided when a customer is unable to open a file because of incompatible software, insufficient device storage, internet issues, or other circumstances outside our control. We will make reasonable efforts to help resolve access problems.

Results Disclaimer

Purchasing a digital product or service does not guarantee specific business, financial, publishing, marketing, employment, or personal results. Results depend on each customer’s effort, decisions, consistency, implementation, and individual circumstances.

Unauthorized Sharing

All digital products are for the purchaser’s personal use unless a commercial or group license is expressly provided.

Customers may not copy, resell, reproduce, distribute, upload, share, or give purchased materials to another person without written permission from CareCore Publishing.

Policy Agreement

By completing a purchase, you acknowledge that:

  • You reviewed the product or service description
  • You understand that the purchase is non-refundable
  • You agree to this Return and Refund Policy
  • You understand that exceptions will only be made when required by applicable law or approved by CareCore Publishing

Nothing in this policy limits any rights that cannot legally be waived under applicable consumer-protection laws.

Contact Us

Questions or concerns regarding an order should be submitted to:

CareCore Publishing
Email: info@carecorepublishing.com

Please include your full name, order number, purchase date, and a description of the issue.

Shopify requires merchants to maintain a current, accurate, and publicly accessible refund policy, so this should also be linked clearly in your store footer and checkout area.